Merged idea

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Add time tracking as a condition Merged

Add the ability to use time tracking of a field to build conditions in an auto rule. This can help with firing off notifications.

  • Guest
  • Feb 21 2020
  • Future consideration
  • Guest commented
    24 Feb, 2020 09:25pm

    Yes. If we can track the duration of a select field value, then we can trigger an auto rule to send escalation emails. The same feature can also be use to send system generated notifications based on select value duration.

  • Admin
    MICHAEL LYONS commented
    24 Feb, 2020 09:00pm

    Are you trying to use the time accumulated in a fields given state to trigger notifications? If not what specifically are you trying to do? A use case would help.