Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit R-I-719 SLA Calculation and Reporting/ Notification.

Notification for "Stale" Incidents Merged

Add a notification to email the Owner or Members of an Incident when an INC has been open for 7 days and not modified.   Tried to create a notification based on a "Last Modified" field, but notifications are only activated when an INC is modified, making it impossible to send this notification.

  • Guest
  • Apr 3 2018
  • Future consideration
  • Guest commented
    12 Apr, 2018 10:03pm

    If possible, it would also be great to visualize this in the List Incidents view. A color tag could be systematically added to the incident to denote it has been open for some amount of time.

  • Guest commented
    6 Apr, 2018 01:22pm

    Some additional useful notifications....

    - Email notification when incident not modified in X days (as above)

    - Email notification for SOC/CyberCenter manager of last XX hours of summarized activity dashboard (analyst activity in resilient)

    - Popup Notification for closing cases where mandatory fields are not filled out.

    - Popup Notification to analyst when they are about to close an incident which has fields not filled out that are used in Resilient graphs!  (Which would end up creating the 'unknown' or 'no value' data in graphs).  W