Merged idea

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Display email content conveniently Merged

We often interact with our users using email.

The current email integration aims more for formatted emails (system generated) and not so much on human generated.

It would be good to make email content represented in the UI, so we could reply to emails out of the tool.

  • Guest
  • Mar 6 2019
  • Future consideration
  • Guest commented
    21 Mar, 2019 12:27pm

    I'd really like to see this in place too. The current bulk text formatting of any emails forwarded to Resilient to generate incidents automatically is very messy and hard to work with, often requiring the original email from outlook to be pasted back into the description manually just to get the formatting right.

    Being able to use Resilient as the main recipient and sender of emails would enable my team to get away from the use of Outlook as much as they have to today.


  • Admin
    MARTIN FEENEY commented
    13 Mar, 2019 04:25pm

    Hi Jan,

    We do plan to support outbound email as part of the in product email feature. This would result in all emails, inbound and outbound, displayed in the incident.