Merged idea

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Business Rules - Service Level Management Merged

Business rules support, for example OLA/SLA.

Timers are not enough!

Business logic should not be part of the workflow/playbook.

Refer to the following as an example:

https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-level-management/task/t_CreateAnSLADefinition.html

  • Guest
  • Jul 30 2018
  • Future consideration