The ability to set a processing priority to message queues via the gui. If a message queue begins to build up the ability to reset the priority of the queue or over time balance the traffic across the queues

Availability of various field objects, such as Phase, Member, Types, in the script module would be very helpful for us. Same for incident field definitions for select/multiselect values. In a perfect world, we would like to access all the informat...

Good morning all, Doing some tests I have find out that marking a task mandatory or not as any task becomes mandatory. Let me explain myself. Lets suppose we got the following: Task-1 (Non-mandatory) Task-2 (Non-mandatory) Task...

It would be great if could be a new activity field type at creating a rule, to enter a key manually and it would be maksed text instead of plain text.

Named results that are able to be passed downstream the workflow are awesome but I think they could be even better if we could edit/create them in the post-process script. For example, I'd like to create an initial named result (a dictionary o...

Current Custom Action / Menu-Item Rule is only accessible via a Incident case. There are usecases where action need to be performed regardless of an incident case, or at a higher level, organization-wide Thus, we need Custom Action / Menu-Item Rul...

Currently, activity fields are only usable for menu-item rules. This limitation impacts the ability to prompt the user for information when other automatic actions occur. For example, when marking a task complete, we would like to prompt the u...

In my ActionScript/Circuits programming I need a Rule to fire on Task removal and for my Circuits code to have the ID of the deleted/removed Task. For Task creation and modification I can use event.message["task"]["id"] to access the ID. However...

Hi, I have a workflow requirement in which I send an email for approval and wait for 60 minutes in a timer. If the approval is received within 60 minutes I want to terminate the timer event, instead of waiting till the timer to expire to end the ...

I am trying to turn a rich text note into a milestone using the in product scripting environment. The problem is that all the HTML tags are carried across to the the non-rich text milestone. I can use regex to remove most of the tags but the regex...